Terms of Use.

[ 01 ]About This Site

szkare.com is the corporate website of Suzhou Kare Houseware Co., Ltd. (People’s Republic of China). All content on this site is for B2B reference only and is intended for professional buyers, distributors, retailers and OEM partners. By accessing this site you confirm that you are acting in a business capacity and accept the terms set out below.

[ 02 ]Quotations

Quotations issued via email, this website or any other channel are valid for 30 days unless stated otherwise on the quotation itself. Final pricing is subject to confirmation of MOQ, packaging specification, raw material cost and currency rate at order date.

Sample requests, technical drawings and product specifications shared during the quotation phase remain confidential and may not be disclosed to third parties without our written consent.

[ 03 ]Orders & Payment

Orders are confirmed only after both parties sign the Proforma Invoice (PI) and we receive the agreed deposit. Production starts upon deposit clearance.

Standard payment terms:

• T/T: 30% deposit on order confirmation, 70% balance against B/L copy (default for orders ≤ USD 30,000)
• L/C at sight: available for orders > USD 30,000, irrevocable, drawn on a first-class bank
• PayPal: sample orders only, 3.5% surcharge applies

Late payment beyond 30 days from balance due date may incur a 1.5% monthly interest charge.

[ 04 ]Quality & Claims

Goods are inspected before shipment per the agreed AQL (typically AQL 2.5 General Inspection Level II for cosmetic defects, AQL 1.0 for functional defects). Buyer may also arrange third-party pre-shipment inspection (SGS, BV, Intertek) at buyer’s expense; we will coordinate factory access on 7-day notice.

Buyer must inspect goods within 14 days of arrival at destination. Defect claims received after this window will not be processed without prior written agreement. All claims must include: defective unit photographs, batch numbers, defective quantity, and a description of the defect.

Accepted claims will be remedied by one of: replacement units in next shipment, credit note against future orders, or refund of the affected portion — at our discretion based on root-cause analysis.

[ 05 ]Force Majeure

Neither party is liable for delays or failure to perform caused by events beyond reasonable control, including but not limited to: port strikes, customs holds, container shortages, weather events, pandemic-related restrictions, regulatory changes, war, terrorism, fire, flood, or earthquake.

The affected party shall promptly notify the other in writing, providing reasonable evidence, and shall use all reasonable efforts to mitigate the impact. If the force-majeure event continues for more than 60 days, either party may terminate the affected portion of the contract without further liability.

[ 06 ]Intellectual Property

All product designs, brand marks, photographs, technical drawings, catalogs and content on this site are the property of Suzhou Kare Houseware Co., Ltd. or its licensors. No part may be reproduced, distributed or used commercially without prior written permission.

OEM artwork, logos, packaging designs and product specifications supplied by buyer remain buyer’s property. We will not reuse, share or replicate such materials for other customers. Buyer warrants that all supplied IP is original or properly licensed and indemnifies us against any third-party IP infringement claims arising from buyer-supplied materials.

[ 07 ]Governing Law

These terms are governed by the laws of the People’s Republic of China, excluding its conflict-of-laws rules and excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

Any dispute arising out of or in connection with these terms shall be resolved by arbitration at the China International Economic and Trade Arbitration Commission (CIETAC), Shanghai sub-commission, in accordance with CIETAC arbitration rules in force at the time of application. The arbitration shall be conducted in English, the seat shall be Shanghai, and the arbitral award shall be final and binding on both parties.