1. What is your minimum order quantity (MOQ)?
Standard SKUs: 500–1,000 units per item. OEM (private label): from 1,000 units per SKU. Custom packaging / kits: 500 sets minimum. We’re flexible on first orders to qualify the partnership.
2. Can I get samples before placing an order?
Yes. Standard product samples are free; you cover the international courier (DHL / FedEx). For OEM samples (with your branding), tooling cost may apply — quoted case by case.
3. What’s the typical lead time?
Stock SKUs: 7–15 days. OEM production: 25–35 days from artwork approval. Custom kits: 30–45 days depending on packaging complexity.
4. What payment terms do you accept?
30% deposit by T/T on order confirmation, 70% balance against B/L copy. We also accept L/C at sight for orders > USD 30,000. PayPal supported for sample orders only.
5. Which Incoterms do you support?
FOB Shanghai / Ningbo (default), CIF to most major ports, DDP available for select destinations (USA / EU / AU / CA).
6. Do you handle compliance / certifications?
ISO 9001 (factory). Per-product compliance varies — we provide REACH SVHC reports, CPSIA test reports, MSDS documents on request. CE marking handled per destination requirement.
7. Can you do private-label / OEM with my brand?
Yes. See our OEM / ODM service page for the full process and requirements.
8. Do you sell to end consumers?
No — we’re B2B only. We supply distributors, wholesalers, retail chains and professional cleaning companies.